At Premium Packaging Boxes, we manufacture custom packaging solutions tailored to each customer’s specifications. Because every order is produced according to the approved artwork, dimensions, materials, and printing requirements, our refund and return policy differs from that of standard retail products.
Returns
We only accept returns for defective or damaged products.
A product may qualify for a return if:
- It arrives with manufacturing defects.
- It is damaged during production and the issue affects its intended use.
- The product differs significantly from the approved specifications due to our manufacturing error.
We do not accept returns for:
- Custom orders that match the approved artwork and specifications.
- Customer-approved design, artwork, spelling, or layout errors.
- Color variations within standard printing tolerances.
- Orders placed with incorrect specifications provided by the customer.
- Minor variations in size, material texture, or color that are considered industry-standard manufacturing tolerances.
- Products damaged after delivery due to improper handling or storage.
Exchanges
We do not offer exchanges for custom packaging products.
If your order contains a verified manufacturing defect, we will review the issue and determine the appropriate resolution, which may include a replacement or refund at our discretion.
Reporting a Defective Order
If you receive defective products, please notify us within 5 business days of delivery.
When submitting your claim, please include:
- Order number
- Company name
- Clear photographs showing the defect
- Images of the outer shipping carton (if applicable)
- A brief description of the issue
Our quality assurance team will review your request and respond as quickly as possible.
Refund Eligibility
Refunds are only considered when:
- The reported issue is confirmed as a manufacturing defect caused by Premium Packaging Boxes.
- The claim is submitted within the required reporting period.
- Supporting documentation and photographs are provided for inspection.
If approved, refunds will be processed using the original payment method.
Order Cancellation
Because all packaging is custom manufactured, orders enter production shortly after artwork approval.
- Orders may be canceled before production begins.
- Once production has started, cancellations cannot be accepted.
Production & Shipping Timeline
Our estimated delivery schedule is:
| Stage | Estimated Time |
|---|---|
| Production Time | 8–12 Business Days |
| Transit Time | 3–7 Business Days |
| Total Delivery Time | 11–19 Business Days |
Production and shipping times are estimates and may vary depending on order complexity, quantity, destination, holidays, or carrier delays.
Shipping Damage
If your package arrives visibly damaged during transit:
- Note the damage with the delivery carrier whenever possible.
- Take clear photographs before opening the package.
- Contact our support team within 5 business days of delivery.
We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Contact Us
If you have any questions regarding this Refund & Returns Policy or need to report a defective order, please contact our customer support team through the contact information provided on our website.
